1 seat
One seat covers Jordan’s 4 accounts and traps 8 follow-ups. A replacement restarts those 4 and never sees the other 16.
4 covered · 8 trapped · 0 redistributed · 0 returned
TANGENTIA · shared intelligence
Team desk.
A conversation belongs on the account. The next teammate continues it. The manager can move the week’s work. The company keeps it when someone is out, replaced, or ramping.
5 seats
Five seats see the whole map but cannot inherit or act. A hire can read 20 packets and still re-researches all 20.
20 covered · 8 trapped · 0 redistributed · 0 returned
10 seats
Ten seats let Tess cover Jordan and let Harper, the named backup, write the two follow-up facts Tess did not capture. Jordan absorbs all 6 notes locally. Elena is not on the desk — Priya’s 3 and Samira’s 3 stay piled.
20 covered · 0 trapped · 0 redistributed · 0 returned
20 seats
Twenty seats ramp Lea from all 20 packets, move 8 peer and incumbent learnings, land Tess’s and Harper’s 6 returned notes on other owners’ books, and let Elena redistribute 8 overdue follow-ups onto Harper and the specialists.
20 covered · 0 trapped · 8 redistributed · 6 returned
Twenty seats ramp Lea from all 20 packets, move 8 peer and incumbent learnings, land Tess’s and Harper’s 6 returned notes on other owners’ books, and let Elena redistribute 8 overdue follow-ups onto Harper and the specialists.
Manager weekly redistribute
Elena redistributes eight overdue follow-ups so they do not sit on Priya’s and Samira’s books. Harper and the specialists take the week’s overflow.
- Designer Brands Canada → Harper Quinn (off Priya Shah)
- The Stevens Company → Ami Sato (off Marcus Chen)
- CTS Foods → Luca Moretti (off Samira Adeyemi)
- Cesium → Jade Okoro (off Tess Okonkwo)
- Nature's Path Foods → Devon Ruiz (off Priya Shah)
- UNFI Canada → Kira Holm (off Samira Adeyemi)
- Buddha Brands → Ben Ivers (off Samira Adeyemi)
- Artika → Noah Pell (off Priya Shah)
Absence coverage → return
Jordan is out. Tess covers the four conversations. Harper, his named backup, writes the two follow-up facts Tess did not capture so the week does not die in one inbox. When Jordan returns, Tess’s four notes and Harper’s two follow-up facts become his packets. At 20 seats they also land on Nature's Path Foods, Flanagan Foodservice, Hitfar, Purity Life, TDL Canada, and Instrumed Surgical — books he does not own.
Harper’s coverage facts Jordan keeps
- Day & Ross → TDL Canada
- D&H Canada → Instrumed Surgical