Natural health products distribution
Purity Life Health Products
Official FAQ says Wellness CustomerLink will not carry former Horizon, ONFC, or PSC grocery items short-term, and grocery still orders on three separate platforms. A later grocery CustomerLink instance is expected. The Why Purity Life page says the bilingual customer-service team includes EDI capability.
So what do I do now?
WAIT · Purity Life Health Products
Your FAQ says Wellness CustomerLink will not carry Horizon, ONFC, or PSC grocery items short-term, and grocery still orders on three separate platforms—who owns certifying those retailer channels while CustomerLink Grocery is still coming?
Who
Mike Roberts · SVP Supply Chain & Systems
Follow up
Open on the official two-division systems split and named CustomerLink vs Horizon/ONFC/PSC order platforms. Ask who owns retailer certification and exception handling across those catalogues.
Reply
No customer reply is on file.
Team fact
Returned from Tess Okonkwo’s D&H Canada coverage: Alan: certificate rotation and partner failures are the live work. The implementation guide is not the conversation.
Wait
Do not start a new first ask. Use the sent question and the team fact if you talk again.
Follow-up sent
WAIT · Purity Life Health Products
This account is in motion. No customer reply is on file. WAIT · Purity Life Health Products.
Who to call
Mike Roberts · SVP Supply Chain & SystemsFirst question
“Your FAQ says Wellness CustomerLink will not carry Horizon, ONFC, or PSC grocery items short-term, and grocery still orders on three separate platforms—who owns certifying those retailer channels while CustomerLink Grocery is still coming?”
Why this conversation
Official FAQ says Wellness CustomerLink will not carry former Horizon, ONFC, or PSC grocery items short-term, and grocery still orders on three separate platforms. A later grocery CustomerLink instance is expected. The Why Purity Life page says the bilingual customer-service team includes EDI capability.
Open the public pageWhat the team can use
Open on the official two-division systems split and named CustomerLink vs Horizon/ONFC/PSC order platforms. Ask who owns retailer certification and exception handling across those catalogues.
Public signal
Official FAQ says Wellness CustomerLink will not carry former Horizon, ONFC, or PSC grocery items short-term, and grocery still orders on three separate platforms. A later grocery CustomerLink instance is expected. The Why Purity Life page says the bilingual customer-service team includes EDI capability.